We want to share a few guidelines to make sure this community remains a supportive and inclusive environment.
The comments on posts are from our community and are not created or controlled by Pfizer, but we do monitor users' comments. That means sometimes we have to pull a comment from our social channels. We want to receive comments and hear about different experiences—we value each member of our community—but we need to make sure the comments on our channels align with Pfizer’s values and will be most helpful to our community.
For current participants in a Pfizer clinical trial
For any safety reporting, follow the instructions provided by your study doctor and detailed in your study-specific informed consent document. The study doctor or another member of the study team at the location where you’re participating is typically your main point of contact throughout the clinical trial. This person can answer any questions about the day-to-day details of the study. If you have any questions about the day-to-day details of the study, please contact your designated study doctor or study team member. Their contact information can be found in the informed consent document for your study.
Please understand that comments may be removed if they:
Mention adverse events
A doctor should always be asked for medical advice about adverse events. You may report any issues related to Pfizer products by calling Pfizer at 1-800-438-1985 (U.S. only). Or if you prefer, you may contact the U.S. Food and Drug Administration (FDA) directly: please visit www.fda.gov/MedWatch or call 1-800-FDA-1088. If you are outside the U.S., please contact your local health authority.
Talk about a prescription product
We don’t endorse any users' comments, but we do have to consider the regulations that “govern” our industry. That means if a comment talks about a pharmaceutical brand from any company—regardless if its positive or negative—we need to remove it. The main reason for this is that we can't guarantee that it will represent “fair balance.” Product claim ads need to give a fair balance of information about drug risks and drug benefits. It’s required by the law.
Include medical advice
It’s great to want to help others in this community. But given how serious unverified medical advice might be, we can’t keep it on our channels. Always remember to consult with a doctor or healthcare team on any medical condition or questions.
Contain vulgar language
We have to take down comments that contain profanity or vulgar language. We also screen for unkind comments or offensive terms related to ethnic, racial, religious, age or gender orientation groups. We want to make sure everyone is treated with respect.
Sound “off topic”
This is a tricky one. We're not looking to censor users. Sometimes, though, comments are spam, make unsupported accusations, or promote services or products. Please let us know if a comment gets deleted and it seems unfair. We can talk about it!
We might run into a comment that we have to remove that isn’t outlined above. We'll try to update this list if we do find a new reason. Please keep in mind that Pfizer does have the right to delete any comment or post at its own discretion.
Pfizer does not create or control information posted by independent third parties.
Disclaimer: This page is intended for U.S. residents only. The information provided is for educational purposes only and is not intended to replace discussions with a healthcare provider.